COVID-19 Update:

As we enter our second full week of split staff we want to update our members. First of all, thank you!!! Thank you for being members, trusting us with your finances and most of all for your understanding during this time. Most of you know we have half of the staff in the office at any one time, with the other staff being able to work remotely to some extent at least. As we stated when we first implemented this plan, we may not answer the phones or return calls or messages as fast as we normally do. But you, our member-owners, are the most important part of our business and we will do everything within our powers to handle your needs just as quickly as possible.

The lobby will remain closed for the foreseeable future and the drive through remains fully operational from 7:30 AM to 6:00 PM weekdays and 9:00 AM to 12:00 PM on Saturdays. If you need business routinely handled in the lobby, feel free to call ahead and we can have some items ready for you. These might include money orders, Cashier’s Checks, travel money cards, new accounts and other items. Smaller coin containers can be handed to us through the first drive through lane. If there are no other members waiting in the drive up, we will run the coin immediately for you. If there are members waiting, we will set your coin aside and finish with the waiting members and run your coin at the earliest possible time. You may want to wait in the parking lot until we call you or may just want your coins deposited.

We encourage members to use phone banking, the Mobiliti app and online banking at this time. This will give you access to your account information any time and keep our staff free to work with members at the drive through and with other needs. Additionally, please use RDC (Remote Deposit Capture) to deposit your checks electronically. If you aren’t aware of this service, please check our website (www.hcpfcu.coop) for more details. We can also give you a flyer at the drive through or send you an email with more information.

We are fully functional in the loan department! Please contact Nicole, Michelle or Guy with loan needs or questions. We are currently running a 2.49% APR loan special for auto or other titled loans for qualifying members. All loan rates have dropped, so give us a call to refinance or purchase with great loan terms and rates.

We can accept loan applications through the drive through, night drop, email or fax. Loan paperwork can be returned the same way, even via email for your electronic signatures.

We also have options to help those members who have been negatively impacted by the Coronavirus through job layoffs, work hour reductions or having to miss work due to school or daycare closings. No fee deferments and loan advances are just two of the options we have. Give us a call or email us with questions. Credit cards and other lines of credit are not eligible for deferments.

All staff can be contacted at (605) 725-0900. Additionally, emails are as follows: Nicole Crawford (nicole@hcpfcu.coop), Michelle Clemens (michelle@hcpfcu.coop) and Guy Trenhaile (guy@hcpfcu.coop).

Please stay safe and feel free to let us know what we can do to help with your financial needs. Thanks for being our member-owners!

COVID-19 Alert:

Under an abundance of caution, Healthcare Plus has activated its Pandemic Response Plan. This means we will have half of our normal staff in the office on any given day, keeping the two groups isolated from each other. Some of the staff will also be able to assist remotely. We have split the groups so we can process all operational and lending functions. Return calls and emails may take longer than normal during this process. Please bear with us as we work through these difficult times and we appreciate your understanding. Healthcare Plus is well Please bear with us as we work through these difficult times and we appreciate your understanding. Healthcare Plus is well prepared for this action and we anticipate no disruption in services.

We encourage you to take advantage of our electronic options of accessing your accounts: Mobiliti (phone banking app), Virtual Branch (online banking) and Voice Teller (725-0888).

We have confidence in our Pandemic Response Plan, however, it does represent a change in how we normally support our members. If you experience issues for any reason, please contact us immediately at (605) 725-0900 or at info@hcpfcu.coop.

Loan Updates:

We want to help our members during this time of business interruption. If you, your joint owner or co-borrower has been affected by one or more of the following, we have options for you:

Your employer’s business closure and you are not being paid

Not being able to work, and unpaid, due to school or day cares being closed

Commissioned, paid per job or otherwise affected due to business closures or slow downs

Please contact your loan officer with deferment or loan advance options. Phone or email contacts are as follows:

Nicole Crawford (nicole@hcpfcu.coop)

Michelle Clemens (michelle@hcpfcu.coop)

Guy Trenhaile (guy@hcpfcu.coop)

All staff can be contacted at (605) 725-0900.

Please remember that we may be short staffed and have numerous calls and questions. Our return or follow up calls and emails may take a bit longer than normal. Also, credit cards and lines of credit are not eligible for deferments.

We appreciate all of you and will continue to try and serve you in the best methods, and to the best of our abilities!

Important Announcement:

In an attempt to limit face to face interaction and current concerns regarding Coronavirus (COVID-19), our lobby will be closed until further notice. While we are able to fully staff the drive up and phones, we are not fully staffed.  Our hours have not changed, and we are able to serve your financial needs, including lending.

                                                                        Our drive up is open for all your financial needs.

                                                                                       Drive thru hours are 7:30 am – 6 pm.

To help shorten wait time in our drive up, please call ahead for transactions normally run in the lobby, including lending needs.

We are still here to help you

The leaders of Healthcare Plus Federal Credit Union continue to monitor the latest updates regarding coronavirus disease (COVID-19).  We want to reassure you that we’re here to help with any financial services you need during these difficult times.  You can count on Healthcare Plus to be there!

Access to your money

The safest and easiest way to access your money 24 hours a day during this outbreak is through our online banking services.  If you do not have Online Banking or our banking app (Mobiliti), now is a good time to get access or download the app.  Go to our website, www.hcpfcu.coop, click on “Internet Banking”, and follow the steps from there.  The Mobiliti app through Touch Banking can be accessed through the Internet Banking options.  Please call the office at (605) 725-0900 and one of the staff can help you through any questions.

Most of you know that our lobby is currently closed, but our drive through remains open from 7:30 AM to 6:00 PM, Monday through Friday and Saturday from 9 AM to 12 PM.  Our dedicated staff stands ready to help with any needs.  While our lobby is closed, we encourage you to use the drive through or our ATMs.

Your money is safe and insured

There are a lot of things to worry about these days, but the safety of your money in your credit union isn’t one of them.  Your money is safe, and your accounts are fully insured by the National Credit Union Share Insurance Fund (NCUSIF) up to $250,000 per account.  There is no risk to keeping money in your account.

We’re here if you need any additional assistance

If you’ve been impacted by this pandemic, our staff is dedicated to working with and helping you through these uncertain times.  Now, more than ever, we are here to support our members.  Please contact your loan officer or other credit union staff if you have questions regarding your loans.  If you are temporarily laid off, contact your loan officer and see what options we may have for you.  We have options in most cases, whether it be deferring your payments for up to 45 days, or an advance to help get you through this.

Contact us via these convenient options

Phone:  (605) 725-0900          Email:  info@hcpfcu.coop     Website:  www.hcpfcu.coop

Deposits Are Safe in Federally Insured Credit Unions

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